NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a key role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

This role is based in CI, which is a part of NOC. In this role, quality auditor review work done by operations team to ensure accuracy and quality standards are met. They identify errors, provide feedback, and support process improvements. They handle audits, resolve issues, and work with operational teams to maintain consistent decisions, improve performance, and meet business and program requirements, especially for priority programs.

Key job responsibilities

• Review work completed by operational teams to ensure it meets quality standards.
• Identify errors, provide clear feedback, and coach team members to improve accuracy.
• Conduct audits and deep dives to identify root causes of quality issues.
• Validate automated quality checks through manual reviews.
• Track quality trends and highlight key issues.
• Partner with CI managers and teams to drive process improvements.
• Communicate findings clearly through written reports and verbal updates.
• Escalate critical issues to CI manager and follow through until resolved.
• Meet timelines and maintain accurate audit records.
• Meet goals, including productivity, quality, and utilization benchmarks.
• Understand performance metrics and leverage them to drive business goals.
• Work in a collaborative environment and contribute to the growth of the team/program.
• Develop a global perspective and understand the nuances of various geographies.
• Be flexible to work on multiple programs as per business requirements.
• Shifts: Rotational (24x7 shift environment) based on business requirements.
• Weekly Off: Rotational (5-day work week with 2 consecutive days off).

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

Preferred Qualifications

• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues.
• • Knowledge of basic SQL queries
• • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.

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