Pro Serve is a new retail science consulting organization we are launching within EU Amazon Vendor Services (AVS), designed to address the most pressing and complex issues held by the senior leadership of our largest vendors and brands. We start from the customer’s problem and work backwards to apply distinctive results that “only Amazon” can deliver, and develop science-driven capabilities that create differentiating insight. We serve our clients through the development of customer and retail strategies that enable their long-term growth via a combination of strategy consulting methodologies, data science, and decades of proprietary transaction data and e Commerce expertise.

As a Senior Consultant, you will work with senior leaders of our largest vendors to tackle their most critical Customer, Product, and Channel e Commerce issues. You will use your customer understanding and industry insight to plan and execute engagements that transform vendor strategy and change the trajectory of their business growth. You will also work directly with our dedicated Data Science team to prototype custom solutions with the potential to scale to hundreds of vendors, and even change the market. As a core team member you will also work with vendors, team members, and internal and external partners to influence the way we work, how we serve customers, and where we invest in future capabilities.

This is an ideal role if you are looking to leverage your client service skills while broadening your understanding of Product Management, Data Science, and other hands-on business ownership roles in the technology industry. We are open to strong-performing client service professionals with an analytical mindset and a track record of driving change, including industries and functions such as management consulting, corporate or marketing strategy and planning. The ideal candidate will have a strong combination of leadership experience and problem-solving capabilities. They will have closely worked with an executive leader in their organization and/or as a consultant to executive clients. They will be proficient in data analysis and AI. They will be curious learners looking for challenges and growth. They will serve as trusted advisors for our vendor’s business executives and leaders.

• Key job responsibilities

• Delivery: Define and plan out complex integrated workstreams, delivering executive and board level briefings and materials, and taking responsibility for the engagement’s success

• Engagement: Take ownership of driving the project towards a bar-raising outcome. Be the face of the engagement team for vendors.

• Program enhancement: Proactively share feedback and learning from engagements with Product Managers and Data Scientists to better design tools/frameworks for an enhanced vendor experience.

• Training: Teach customers, partners, and internal teams about AVS professional services and innovation practices

This is a customer facing role with relevant business travel when needed.

Basic Qualifications

• 7+ years of experience in strategic consulting or marketing, with management of large-scale strategic projects at Executive/General Management level
• Proven experience in developing and deploying growth strategies
• Proficiency in conducting complex data analyses to inform strategic decision-making
• Demonstrated ability to rally stakeholders and drive results, both cross-functionally and with external partners
• Proficiency in structured data environments and SQL queries

Preferred Qualifications

• MBA from a top-tier business school
• Experience advising Executive Committees and Boards of Directors
• Expertise in the Retail / E-Commerce sector
• Experience in developing B2C digital and AI products/services in a hypergrowth environment

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