Process Improvement Manager, EU STEP Fulfillment Optimization

The EU Fulfillment Optimization (EU FO) Consolidation team is looking for a Process Improvement Manager to own new initiatives/programs that drive box and delivery consolidation European network, focusing on FO systems. In this role, you will evaluate and scale programs, build structured frameworks, size opportunities through data analysis, and managing stakeholder alignment to directly impact cost, speed, and customer experience.

Key job responsibilities
1. The ideal candidate is a highly analytical and critical thinker with advanced problem-solving, data analysis skills and can drive initiatives that benefit delivery consolidation as well as other cost, speed KPIs.

2. Identify and evaluate new programs requiring system (e.g. F2P) consolidation consideration and design structured approaches to improve their performance.

3. The candidate will be responsible for metrics and measurement across promise platforms and fulfillment optimization products to help evaluate inventory placement, fulfillment capabilities, and carrier capabilities — connecting these to delivery consolidation outcomes (UPB, UPPD).

4. Your work will have a direct impact on Amazon's cost and customer speed — by ensuring that new program opportunities are prioritized and receive the structured ownership, stakeholder alignment, and analytical rigor they need to scale.

5. Manage end-to-end program execution: define timelines, key milestones, stakeholder alignment SLAs, and program-specific KPIs; coordinate cross-functional alignment to ensure programs progress on schedule.

6. Interact with global stakeholders across SCOT, Supply Chain, and Operations to identify EU-related programs that can benefit from consolidation, and advocate the right tradeoffs at leadership level.

7. Build and maintain analytics to track program/KPI health, including opportunity sizing, what-if scenarios, and regular performance monitoring for launched programs.

About the team
EU STEP Fulfillment Optimization (FO) sits within EU STEP Transportation Network Optimization (TNO) and is responsible for optimizing order fulfillment across Amazon's European network. We launch new products, features, analytics, programs and decision frameworks that reduce cost while improving speed and reliability for customers, working closely with central teams like SCOT and EU OPs.

Basic Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
• Experience in using excel
• Experience in managing projects
• Experience in improving processes

Preferred Qualifications

• Master degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.