Amazon Web Services (AWS) is seeking an experienced and results-oriented Manager to lead the AMER Delivery Operations team within the Data Center Planning and Delivery organization. This role is responsible for driving end-to-end program management across a portfolio of high-visibility initiatives that directly impact AWS's ability to deliver infrastructure capacity on time and at scale across the Americas region.

The ideal candidate is a strategic thinker and operational leader who thrives in ambiguous environments, earns trust across senior stakeholders, and consistently raises the bar on process excellence, organizational accountability, and team development.

Key job responsibilities

CAR Program Management:

Lead end-to-end Capital Approval Request (CAR) program management, including executive coordination and regional program ownership across Delivery, Energy/Water, and Real Estate workstreams.
Lead supplemental and reallocation support activities, ensuring timely and accurate execution across program cycles.
Continuously identify process efficiencies, reduce level of effort, and apply lessons learned to drive standardization and scalability across the CAR program.

Core Business Operations:

Lead Director-level goal review meetings and coordinate cross-functionally with VP-level teams to ensure strategic alignment across the organization.
Support the headcount allocation through training delivery and PID distribution.
Partner with Finance during Operating Plan (OP) cycles to coordinate headcount requests, support headcount model development, and track Director-level metrics.
Drive organizational visibility and accountability through Weekly Business Reviews (WBRs), Quarterly Business Reviews (QBRs), and regional Monthly Business Review (MBR) support.
Coordinate exemption requests around critical business dates to protect delivery timelines and minimize operational disruption.

DCBM STO / Generative AI

Lead their team to drive Data Center Build Manager (DCBM) program coordination, including customer feedback loops, feature request management, and launch communications.
Build and scale advanced Generative AI automation capabilities to support operational efficiency and future organizational growth.

Knowledge Management & Training:

Champion organizational learning by owning knowledge management, developing and delivering training programs, and leading continuous improvement initiatives.
Establish scalable knowledge management frameworks that enable team effectiveness and onboarding excellence.

On Time Delivery Program:

Lead technical infrastructure program delivery across the AMER region, including milestone tracking, risk mitigation, and issue triage.
Track and report on key organizational goals, including Incremental Capacity (S-Team goal) and On Time Delivery (KPNS), ensuring timely escalation and resolution of blockers.
Serve as the primary point of accountability for AMER regional delivery performance metrics.

Basic Qualifications

• 5+ years of project management (including scope, schedule, budget, quality, risk and critical path management) experience
• 3+ years of team management experience
• 3+ years of experience managing cross-functional programs with senior stakeholder engagement (Director/VP level).
• Experience with capital planning, headcount management, or business operations in a technology or infrastructure organization.
• Demonstrated ability to develop and implement scalable processes and mechanisms.
• Bachelor's degree in Business, Engineering, Operations, or a related field.

Preferred Qualifications

• Experience in data center, infrastructure, or cloud capacity planning environments.
• Familiarity with CAR or capital approval processes within a large enterprise.
• Experience leveraging Generative AI tools to drive operational automation and efficiency.
• Strong analytical skills with experience building and managing business review mechanisms (WBR, QBR, MBR).
• Proven track record of leading teams through ambiguity and delivering results in a matrixed organization.
• MBA or advanced degree preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 163,500.00 - 221,300.00 USD annually
USA, WA, Seattle - 163,500.00 - 221,300.00 USD annually