At Amazon Luna, we're seeking a Principal Market Research to develop and lead our customer research strategy. In this strategic leadership role, you'll establish the vision for how customer insights drive Luna's product development and business growth in the competitive cloud gaming market. You'll build scalable research frameworks that influence long-term content, product and business decisions across the organization while developing best practices that elevate research capabilities company-wide.

• Key job responsibilities
• Develop scalable research frameworks and methodologies that inform market segments and strategic opportunities
• Influence and define business strategies through data-driven insights that balance customer needs with business objectives
• Lead the definition, design, and delivery of advanced, cross-cutting research initiatives that address complex, undefined business problems
• Serve as a trusted advisor to senior leadership across the organization, particularly in areas where strategy is still being defined
• Delivers actionable insights that solve significantly complex and/or endemic problems.
• Develop new mechanisms to generate data and share insights with broader teams.
• Identify and synthesize emerging trends in gaming and subscription services
• Establish and manage relationships with external research partners to expand research capabilities

About the team
Amazon Luna is a cloud gaming service that makes it easy for anyone to play high-quality games on the devices they already own—including Fire TV and tablet devices, smartphones, tablets, web browsers, select smart televisions from LG and Samsung, and more--with no need to purchase new gaming consoles or equipment. Luna brings more than 50 games to Prime members at no additional cost, including Game Night, an evolving collection of more than 25 approachable, local multiplayer games designed to bring friends and family together in the living room. To play Game Night titles, simply scan a QR code on your TV and your smartphone becomes your controller. With simple and responsive touchscreen inputs and support for multiple local players, Game Night offers and easy and approachable way to play whether you’re an experienced gamer of a casual fan.

Basic Qualifications

• Experience using data to influence business decisions
• Experience communicating results to senior leadership
• 10+ years of experience
• Experience leading research teams and mentoring research professionals
• Experience establishing research methodologies and frameworks
• Experience managing research budgets and vendor relationships

Preferred Qualifications

• 10+ years of experience in customer research, market research, or related field
• Experience in the gaming industry
• 5+ years of experience in subscription-based business models
• Experience developing research strategies for global gaming platforms or subscription services
• Experience building consensus across stakeholder groups with different priorities
• Strategic thinking with ability to connect research insights to business outcomes
• Experience developing and implementing research centers of excellence

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 181,100.00 - 245,000.00 USD annually