DCO Tech , Data Center Operations

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is seeking a DCT to support the Data Center Infrastructure Operations. Ideal candidates will be a self-motivated, possess strong communications skills, with the ability to quickly learn new technologies, and phenomenal attention to detail.

This is a global opportunity where the candidate will have to work with teams in Seattle, UK, India and China. And as a Data Center Technical Support Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues.

Key job responsibilities
Primary Job function included but not limited to the following:

• Support all aspect of a mission critical spare parts pool for server and network equipment
• Provide technical support in effective troubleshooting and repairing servers and networks
• Support various hardware troubleshooting and replacement
• Support Server and networking equipment installation and removal
• Support RMA and repair process for all devices
• Support technicians in daily works and activities as directed escalation
• Directed project work

About the team

About Amazon Web Services:

Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.

Inclusive Team Culture:

Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Graduate between 2025/7 to 2026/7.
• Bachelor Degree/Associate diploma in Computer Science, Network Engineering, or Electronic Engineering related.
• Basic knowledge of computer or networking hardware.
• Experience with computer hardware troubleshooting and repair.
• Able to follow a well-defined technical standard operating procedure (SOP).
• Experience in office applications including but not limited to Outlook, MS Word, and MS Excel.
• Good written & verbal communication skills to explain complex issues.
• Able to read English document, write in English to explain simple facts.
• 2025和2026届的毕业生
• 大专及以上学历，计算机技术，网络工程，通信, 电子工程等相关专业
• 掌握计算机或网络硬件的基本知识
• 能够遵循明确的技术标准操作程序（SOP）
• 掌握基本办公软件的使用
• 良好的书面和口头沟通能力，能够解释复杂问题
• 英文阅读文档和书面解释简单事件能力

Preferred Qualifications

• Knowledge of server hardware and components
• Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.