Application Engineer, RBS at Amazon

Join our Retail Business Services tech team and help shape the future of Amazon's catalog by developing intelligent automation solutions that solve complex, high-impact problems at scale. You'll work on machine learning and deep learning technologies that transform how we manage product selection, supply chain quality, and operational processes—directly impacting the shopping experience for millions of customers worldwide.

Key job responsibilities
Lead technical initiatives and provide subject matter expertise for one or more services, acting as a trusted resource across the organization for complex technical questions and cross-team planning

Design, develop, and optimize high-performing scripts and applications that automate complex workflows and improve operational efficiency

Investigate and resolve the most complex support issues by performing thorough analysis, identifying root causes, and implementing sustainable solutions

Mentor and guide junior engineers through code reviews, technical mentoring, and career development conversations, while contributing to hiring and training efforts

Establish and improve service standards by collaborating with management and development teams to define service level agreements, metrics, monitoring procedures, and documentation

A day in the life
As an Application Engineer, you'll divide your time between technical leadership and hands-on problem-solving. You might start your morning reviewing support metrics and collaborating with cross-functional teams to identify optimization opportunities for our services. Mid-day, you could be diving deep into a complex technical issue, analyzing root causes, and designing solutions that improve our operational efficiency. You'll also spend time mentoring junior engineers through code reviews and technical discussions, sharing knowledge from your experience. Your role includes on-call responsibilities where you'll respond to critical incidents, troubleshoot application infrastructure issues, and drive resolutions. You'll also work directly with clients, onboarding them to our platform and ensuring they understand its capabilities and features.

About the team
We are a collaborative group dedicated to supporting Amazon's Retail business growth worldwide. Our team develops automation solutions using machine learning and deep learning to handle complex tasks that traditionally required significant human expertise. We focus on three core areas: enriching our product catalog to drive growth, eliminating supply chain defects to improve efficiency, and supporting operational processes across global retail teams.

Our culture emphasizes continuous learning and shared growth. We celebrate knowledge sharing through mentorship, technical discussions with senior engineers, and access to professional development resources. We value diverse problem-solving approaches—whether you prefer mastering a domain deeply, coordinating across multiple initiatives, or focusing on methodical code development, there's a place for you here. We're committed to work-life harmony, recognizing that sustainable performance comes from balance between your professional and personal life. When facing our toughest challenges, we lean into them together, working collaboratively to find innovative solutions and improve both our products and support systems.

Basic Qualifications

• 5+ years of software development, or 5+ years of technical support experience
• Experience in Unix
• Experience scripting in modern program languages
• Experience driving projects to improve support-related processes and technical support
• Experience troubleshooting and debugging technical systems, or experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Knowledge of SQL, Linux, OLAP, and relational, NoSQL & multi-dimensional databases
• Experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications, or experience with threat modeling and penetration testing and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in mentoring, leading, or managing more junior engineers
• Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan, or experience communicating results to senior leadership
• Experience using strong customer service, communication, and interpersonal skills
• Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
• • 5+ years of software development or technical support experience
• • Should have in depth understanding of software development principles, design patterns and best practices

Preferred Qualifications

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls
• Experience with the AWS platform, web services, software development, or related technologie

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.