Project Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Leo Devices & Systems team is looking for an experienced Service Now Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the Service Now platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the Service Now Administrator, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

• Key job responsibilities
• Architecture
• Knowledgeable of Service Now’s core capabilities, extensibility, and best practices when designing solutions for business customers.
• Administration – Upgrading, configuring, and maintaining Service Now’s core, modules, workflows, and integrations with minimal disruption to business customers.
• Support
• Troubleshoot and resolve user and service issues along with optimizing performance of Service Now, integrations, and customization. Oncall required.
• Customizing
• Create and modify forms, fields, tables, and UI elements using JavaScript, Glide API, and Service Now scripting to meet business requirements.
• Workflow and Integrations
• Build and maintain 1st and 3rd party integrations with external systems using REST/SOAP APIs, and MID Servers,.
• Reporting and Analytics
• Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.
• Reporting & Analytics – Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.
• Train and Mentor
• Train and mentor team members and other services support adjacent teams on Service Now practices.

A day in the life
Leo Devices & Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the Service Now platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Basic Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• Certified Service Now Administrator (CSA) or Certified Application Developer (CAD).
• 3+ years direct experience working with customers to understand requirements and implementing information technology solutions.
• 3+ years of direct experience with the Service Now platform as a administrator, developer and/or comparable role.
• 3+ years experience customizing Service Now visual interfaces with HTML, CSS, and Javascript.
• 3+ years with IT service management and user support.
• 1+ years experience developing applications for Service Now.
• 1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.
• 1+ years extending Service Now functionality through contemporary integration with resources such as RESTful or SOAP APIs.

Preferred Qualifications

• Experience working in an Agile or Scrum environment
• Certified Implementation Specialist
• IT Service Management, - Service Mapping, - Discovery, and/or
• Risk and Compliance.
• Proven experience with common Agile methodologies such as Scrum, Kanban, or SAFe.
• Experience customizing or developing reports from data residing in relational databases.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,800.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,800.00 - 160,000.00 USD annually