Operations Manager , 3PL Ops Manager

Amazon is seeking an 3P FC Ops Manager to be based at our Fulfillment Center. The 3P FC Ops Manager will have complete responsibility for Inbound operations and metrics provided by third-party logistics partners within the warehouse environment.

Reporting directly to the 3P FC Sr Manager, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.

Key job responsibilities

Budget & Operational Management:

• Own and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centers

Strategic Planning

• Provide strategic-level and long-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparation

Continuous Improvement & Collaboration:

• Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives
• Lead strategic initiatives with total building and network-wide impact

Cross-Network Collaboration

• Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunities

Performance Management

• Establish clear objectives and metrics for safety, quality, productivity, and customer experience
• Set expectations and goals for 3P leaders in accordance with contractual guidelines
• Measure performance, provide constructive feedback, and hold leaders accountable for results

Leadership Development

• Mentor and develop leaders and staff to build organizational capability and ensure long-term success

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in people management
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.