Data Center Operations Manager

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Key job responsibilities
• Hire, develop, build and manage a team of Data Center Technicians, including the management of individual and team performance.
• Lead and supervise the team to be responsible for maintaining and troubleshooting on systems, hardware and network devices issues.
• Ensure effective and efficient management of data center operations including ticket queue management, 7/24 shift arrangement and hardware logistics.
• Inspire and guide improvement in team process, technology innovation and automation.
• Ensure all operational KPIs and metrics are being measured and met.
• Manage outage by severity level and act as the call leader.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Basic Qualifications

• In-depth knowledge and experience of change, problem and incident management
• Demonstrated communication skill in presentation, open discussion, team coaching
• Speak, write, and read fluently in English and Mandarin
• Understanding in Financial budgeting, Capex and Opex concepts
• 2+ years of people management experience in IT industry

Preferred Qualifications

• Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Cumulative experiences in Data Center Operations or similar roles in a mission critical environment
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.