Head of Product Quality, Latin America, Trustworthy Shopping Experience

Amazon's Perfect Order Experience (POE) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the identification, investigation and elimination of online risk while balancing for seller experience.

This role leads the Perfect Order Experience (POE) / Product Quality (PQ) / Brand Protection (BP) team in Latin America, from setting the vision to executing upon it, to improve the Customer and Seller Experience in Brazil and Mexico. The ideal self-driven candidate possesses superior business judgment, analytical thinking, and has a long history leading high performing geographically dispersed teams.

About the team
Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Basic Qualifications

• Experience in risk management and internal audit including: performing risk assessments and audits, designing controls, managing enterprise control frameworks, and prioritizing risk
• Experience in risk management, audit, legal, compliance or a related field including engaging with external stakeholders
• Experience in team management with 5 or more direct reports
• Experience implementing lean principles and process improvement in an operational environment
• Experience working within a global company, with multi-country responsibilities
• Bachelor's degree or equivalent
• English language fluency in verbal and written communications

Preferred Qualifications

• Experience with audit or risk program design, control environment process documentation, and control mapping
• Master's degree or equivalent
• Fluency in Portuguese and/or Spanish

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.