The Amazon Web Services Professional Services (AWS Pro Serve) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support customers in their adoption of AWS Cloud solutions. DPMs help Customers make decisions to meet their technical and business objectives by providing best practices, owning delivery of customer engagements, and building and managing high performing specialist service lines. The role includes all aspects of sales support, people management, business operations, relationship development, delivery oversight and program management.

AWS Pro Serve engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

A DPM focuses on: 1) leading an ASEAN Service Line team of direct reports of AWS Application Engineering specialists, managing their project allocation, and career development to grow the team in strategic technology domains; 2) working closely with their in-country sales counterparts to sell and deliver application engineering projects for our customers; and 3) acting as the local in-country delivery executive sponsor, owning the delivery for our largest and most complex engagements.

DPM candidates come with hands-on experience planning and executing complex application engineering engagements, architecting and implementing complex Cloud Native platforms, providing consultancy, coupled with cross-industry business acumen, to guide and own the delivery of Pro Serve engagements.

• Key job responsibilities
• Oversees and guides ASEAN Pro Serve Application Engineering, App Modernisation, and AI-led Transformation Programs.
• Ensures customer experience in modernisation and AI-led transformation engagements from pre-sales to delivery, ensuring high-quality, scalable solutions and outcomes.
• Develops, manages, and maintains relationships with customers, partners, and key stakeholders.
• Hires and develops builders to drive orchestrated adoption and execution of strategy, operations, and process design on behalf of customers.
• Influences, negotiates, and achieves results through others.
• Leads cross-functional initiatives for continuous improvement and accelerated growth.
• Builds frameworks, methods, and best practices for prescriptive guidance to customers, partners, and builders.
• Builds and runs scalable mechanisms to improve quality, productivity, and efficiency.
• Enables and leads teams to effectively prioritise, develop, and deliver new and reusable assets that differentiate the AWS portfolio in migration and modernisation.
• Develops and executes the operational plan to achieve financial and operational targets across customers, partners, and employees.
• Enables regular visibility of performance levels versus plans.
• Establishes and executes strong control and governance for operational excellence.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 7+ years of people leadership experience
• 10+ years of IT and/or Management Consulting Services experience
• Highly strategic and analytical, possessing 15+ years of relevant experience in solving business, product, and technical challenges.
• 10+ years of hands-on experience in IT systems and infrastructure architecture, application architecture, software development, databases, and networking supporting Fortune 500 companies across multiple industries and geographies.
• Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.

Preferred Qualifications

• IT Professional Services or Consulting practice leadership as a manager; team size 25+ with related goals/KPI’s, focused on technologies involving sales, delivery, partner management, and people development.
• Hands-on experience using automation tools to migrate workloads from on-premises datacentres to the public Cloud.
• Hands-on architecting and building applications using Container and Serverless technologies.
• Experience modernizing legacy monolithic applications to microservices.
• Strong practical Linux and Windows-based systems administration skills in a Cloud or Virtualized environment.
• Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets; Enterprise IT management frameworks (e.g. COBIT, ITIL).
• AWS certifications, AWS engagement delivery experience or other public cloud certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.