You will independently provide support for search-related issues, deliver high-quality work, leverage our customers' voice to understand their pain points, and help drive fixes. You will learn about how Amazon Search results are generated and rendered. This role requires strong problem solving skills to identify and develop automated solutions to key issues.

• Key job responsibilities
• Design and develop new tools to solve emerging problems.
• Maintain and improve existing self-service issue resolution tooling.
• Continuously identify the areas for improvement of self-service by evaluating ticket metrics and logs.
• Collaborate with Technical Program Managers and development team members to troubleshoot complex features.
• Coordinate root cause analysis and defect resolution with the team and key stakeholders.
• Identify search service changes and make independent decisions based on the available information.
• Follow standard operational procedures (SOPs) to resolve emergent issues and escalate to internal search teams. Ensure all issues are properly documented and closed.
• Create knowledge-based articles and SOPs to provide related training to various team members.

Basic Qualifications

• Knowledge of and proficiency in the use of Python scripting language
• 3+ years of contributing to automation for new and current system experience
• Experience writing scripts and automating processes with an understanding of the complete deployment life cycle from design, build, test, deploy
• Knowledge of software development practices and data center/infrastructure/networking technologies

Preferred Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree
• Experience using Linux, demonstrating proficiency with associated tools or languages
• Experience working within the software development or Internet industries is highly desired
• Experience as a technical specialist in customer-facing roles
• Knowledge of search algorithms and technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.