AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. If you are passionate about the Customer Experience, think and act globally, and have the ability to contribute with data driven initiatives, this is the challenge you are looking for!

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for a talented, customer-obsessed Program Manager to be based in Singapore to help drive operational excellence and optimization for our team. Our Program Manager will possess the ability to source, analyze, and manage quantitative data by creating meaningful reports to drive business improvement for the delivery team.

You own programs to optimize our core tools/systems including engaging with users to prioritize feature requests.

Key job responsibilities

• Business Analytics

• Translate basic business problem statements into analysis requirements

• Communicate analysis and work with business stakeholders to understand its value and propose changes

• Business Intelligence

• Developing audit and compliance mechanisms to ensure the data integrity

• Write queries and output efficiently

• Convert data to make it analysis- ready through basic descriptive, aggregations, and pivots

• Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks)

• Gathering data across APAC to support reporting, including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking

• Operational Excellence

• Identify gaps, measure inefficiencies/impact, propose actions, measure success and iterate

• Identifying gaps and creating system SOPs to drive efficiencies and reduce level of efforts (LOEs) on repeating and overlapping data entries, eliminate non-value-add activities, removing blockers, and driving automation

• Building metrics on Dashboard for KPI and Key Value Drivers reporting to drive better performance internally and externally

• Liaising with global counterparts to drive alignment

A day in the life
You will use data and business inputs to develop dashboards supporting the teams in managing project risks. You will apply business acumens to develop actionable insights and simplifying reporting to peers and the leadership to drive better business outcomes. You will partner peers to develop solutions that enable the business to be agile and adaptable to deliver high quality builds with consistency.

About the team

About AWS

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.

Preferred Qualifications

• Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Experience developing tools, reports, process maps, scorecards, and data visualizations that improve upon those currently employed for understanding the business and making decisions
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
• Experience in operational excellence, continuous improvement, or process improvement roles

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.