As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our AWS business line.

This role will require for the successful candidate to:

• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
Managing internal and external Accounts Receivable inquiries.
Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
Understand the pain points of customers and solve our customer’s problems.
Providing prompt, efficient, detailed, customer-oriented service to customers.
Escalating when appropriate to direct manager and/or senior leaders.
Keeping detailed notes, task creation and reminders in our collections tools.
Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Analyze trends and suggest process improvements.
Perform other projects and duties as required.

Working Conditions:
Normal Office Environment.
Report daily to the Pasay office.

• Monday
• Friday working days
  Will follow EMEA time shift(Mid-shift), but may also be re-assigned to other shifting schedule from time to time
  Work during PH Holidays as may be required by the management/company
  May be asked to render overtime on critical and peak times as may be required by the Business.

Basic Qualifications

• Graduate of a Bachelors Degree
• French speaker(Native / Fluent)
• Knowledge on Outlook, Word and Excel or similar desktop applications.
• Proficient in Microsoft Excel and Word.
• Flexible to work in shifting schedule.
• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures on an global team.
• Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls

Preferred Qualifications

• Preferably with a 5+ years of AR Collections background
• AR Collections negotiation skills is a plus
• Preferably has working knowledge on SAP / Oracle Financials / Get Paid or other AR Collections tool
• Experience in owning a AR Collections portfolio
• Knowledge with Excel macro/VBA or MS Access/ Artificial Intelligence
• Had Six Sigma / Lean / Kaizen projects
• Ability to work under tight deadlines
• Knowledge of Amazon business or the e-commerce/ IT industry.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.