Vendor Performance PM, Integrated Business Planning

Amazon.com.br is looking for a smart and driven Program Manager to join our Integrated Business Planning team. The Program Manager will be responsible for improvements in Vendor Experience on inbound processes, improving interactions with Amazon systems and launching important projects to improve vendors delivery performance and reduce inbound defects. The Program Manager will also be responsible for outsourcing activities to shared service centers, improving business efficiency and automating repetitive tasks. The right candidate thrives in a high-energy environment where tactical and strategic activities are expected to be driven in parallel.

• Key job responsibilities
• Improving overall Vendor Performance in key metrics for Brazil marketplace;
• Adopt Tech tools and scalable process to improve inbound efficiency;
• Reduce inbound defects on Vendor Delivery;
• Benchmark other Amazon marketplaces for new systems and tools;
• Outsourcing activities to shared service centers;
• Design and enforce the governance framework, including Flash Reports, Monthly Business Reviews (MBR), and standardized role and responsabilities (RACI) matrix with cross-team accountability
• Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements;

Basic Qualifications

• 5+ years of program or project management experience
• Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics or related field
• Experience in high impact roles in operations including Vendor Management, Supply Chain, and Retail Operations
• Experience applying key financial performance indicators (KPIs) to analyses, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
• Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority
• Experience designing business processes
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in SQL Server/MySQL and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
• Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools

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