Amazon's Finance Operations department seeks an experienced Collection Analyst to support Amazon’s customers to identify and resolve billing issues, reconcile accounts, manage disputes and drive monthly collection targets. A successful individual will be self-motivated, someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships, demonstrate exceptional organizational skills and attention to the details.

Key job responsibilities
This person will be responsible for the following:

• Own full cycle of accounts receivable past due balances, including: calling customers to collect payments, research/analysis/account reconciliations.
• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
• Provide prompt, detailed, customer-oriented service to customers with solid operation knowledge.
• Handle internal and external Accounts Receivable inquiries.
• Maintain detailed notes, task creation and reminders in our collections tools.
• Escalate when appropriate to direct manager and/or senior leaders.
• Identify opportunities for continuous process improvement.

Basic Qualifications

• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications
• Bachelor's degree in finance, accounting or related field, or Bachelor's degree
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Exceptional attention to details and a work ethic based upon a strong desire to exceed expectations.
• Exemplifies traits of being a team player, with good interpersonal skills.

Preferred Qualifications

• 2+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
• Preferably with Collections background and has working knowledge on Oracle Financials or other Finance ERP tools.

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