Account Manager

About the Role:

The Account Manager will own and manage a portfolio of mass market seller accounts there by significantly scaling them on the marketplace. This role requires a hands-on, data-driven professional who can build deep seller relationships, drive competitive business growth, and deliver exceptional customer experience through strategic seller enablement. The AM will act as a trusted business advisor to sellers, helping them scale their business while achieving organizational goals.

Key job responsibilities

1.

Competitive Pricing & Negotiations:

• Conduct pricing benchmarking against competitor platforms to identify gaps.
• Negotiate with sellers to achieve competitive price points that drive conversions.
• Track and improve competitively priced products across managed catalog.
• Educate sellers on unit economics and sustainable pricing strategies.

2. Selection Growth — New Product Launches

• Identify high-demand product gaps and recommend new selection to sellers.
• Drive live selection growth by onboarding new products month-over-month.
• Ensure listed products remain active, buyable, and optimized for discoverability.

3.

Business Growth & Market Share Expansion:

• Own revenue growth targets for assigned seller accounts.
• Build and execute strategic account plans to grow shipped units, GMS, and daily run rate.
• Improve seller's traffic share, glance views, and conversion rates.

4. Promotional Enablement

• Enable sellers on Advertising, Deals, Coupons, and Buy X Get Y offers.
• Track promotion adoption rate and measure incremental revenue impact.
• Educate sellers on self-serve promotional tools and best practices.

5.

End-to-End Account Ownership:

• Serve as single point of contact for all seller needs.
• Conduct regular business reviews with performance insights and recommendations.
• Monitor seller health metrics and proactively resolve risks.
• Collaborate cross-functionally to unblock seller growth.

Basic Qualifications

• 1+ years of sales experience
• Bachelor's degree

Preferred Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing

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