Are you passionate about joining a dynamic AWS team that drives sales excellence through strategic enablement? The Sales Planning and Compensation (SPC) team designs integrated planning processes and sales compensation programs to activate AWS' GTM strategy. SPC manages annual planning, in-year adjustments, and sales compensation design to align seller incentives with AWS' strategic priorities.

We are seeking an experienced Content Developer with a proven track record of designing and delivering compelling content for diverse audiences including sellers, sales managers, sales operations teams, and sales leadership. This role will be responsible for creating high-impact enablement materials that span both sales compensation and sales planning topics, helping sellers understand their compensation plans while ensuring sales operations and management teams have clear documentation about planning cycles, processes, and tooling.

This role will collaborate closely with design, policy, and program teams across both sales compensation and sales planning domains to create clear, engaging content. You will flex to cover a wide span of topics ranging from seller-facing materials about sales compensation plans to technical documentation on process flows and data sets. The ideal candidate combines excellent communication skills with strong program management capabilities and technical aptitude to effectively translate complex technical and business concepts into digestible, user-friendly content for varied audiences.

• Key job responsibilities
• Plan, write, edit, and manage a robust library of clear, comprehensive content, including user guides, product how-to guides, FAQs, support content, PowerPoint presentations, reference guides, video assets, graphics, web content, email, and e-learning courses
• Distill technical information, complex business processes, and change impacts into crisp, user-friendly communications that drive awareness and adoption
• Create content for multiple audiences: seller-facing (sales compensation topics), sales operations and management (sales planning strategy and operations), and technical documentation (process flows and system functionality)
• Partner deeply with cross-functional teams, including program and product management, support, external partners and subject matter experts to gather information and understand what's required to author content to support our users
• Collaborate with stakeholders to create cohesive enablement strategies that support successful launches and rollouts
• Manage end-to-end content development for new launches, ensuring structure, organization, accuracy, clarity, and compliance with program standards
• Monitor and analyze content effectiveness metrics, continuously optimizing approaches to maximize impact
• Navigate a fast-paced environment while maintaining high standards of quality and accuracy

A day in the life
In this role, you will be responsible for developing and managing content on Sales Planning and Compensation topics. This includes creating PowerPoint presentations, user guides, process documentation, and coordinating with program teams across both sales compensation and sales planning domains. You will flex between seller-facing enablement content, conceptual documentation, and technical documentation. Your work will help to promote a self-service approach, addressing knowledge gaps to reduce support inquiries and keeping pace of changes to processes, policy, and tools functionality.

About the team

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• 3+ years of content creation or similar experience
• 5+ years as a content developer, learning experience designer, or content strategist
• Experience with web publishing and content creation and management systems (HTML, wiki markup)
• Ability to be self-directed and effective working independently, yet equally comfortable contributing in a diverse team environment
• Ability to interact with different business groups and dive deep into scoping and driving content development assignments for topics that have not been tackled before

Preferred Qualifications

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in finance, business management and sales operations
• Experience in project management
• Portfolio demonstrating solid writing skills and design acumen
• Experience working within a high-growth, technology company
• 3+ years supporting Sales, Sales Operations, or Sales Compensation topics
• Ability to prioritize, manage and complete multiple projects with tight deadlines, multiple stakeholders, and minimal oversight

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually