CST Operations Executive, BR EF/ES

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers based out of Brazil, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, and rolling out of new processes. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Key job responsibilities

Roles and Responsibilities:

1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyze data, and propose features and processes, which focus on improving the Seller experience

Basic Qualifications

• High school or equivalent diploma
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Experience using SQL

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