The WFS vNHE Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon. WFS vNHE Call Center associates are the key experts in getting candidates to their first day with Amazon, they providing applicant support, reviewing work authorization documentation, taking badge photos, administering drug screening and other workstream support. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.
You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems as needed. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.
Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 4.30am PST to 6pm PST and adjust during Daylights Savings.

• Key job responsibilities
• Take ownership of candidate contacts ensuring that each contact processed with a high degree of urgency and satisfaction
• Interacting with candidates over video call
• Communicate effectively in both verbal/written form
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary
• Additional tasks as needed per business needs

Basic Qualifications

• High school or equivalent diploma
• Experience in a fast paced, dynamic organization

Preferred Qualifications

• Experience working with Windows, Word, Excel, My Time (Kronos) and PowerPoint
• Experience in administrative tasks such as data entry, managing data driven report processes or processes
• Experience working with time-tracking/resource management tools
• Experience performing accurate data entry and analysis
• Experience working in a fast-paced, rapidly changing operations environment
• Experience working in customer service or a call center
• Experience managing reporting and analysis
• Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience with written and verbal communication and presentation
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience scripting in modern program languages
• Experience with technical tracking systems / softwares (like ATS)
• Intermediate Microsoft Word and Excel skills with the ability to create pivot tables, v-lookup and mail merge a plus.
• Bi-lingual skills are a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, AZ, Tempe - 16.00 - 28.00 USD hourly