Job description

The NA Sub-Same Day Distribution Center (SSD DC) network is seeking a Sr. Operations Manager to own Site Operations. Amazon’s Sub-Same Day (SSD) network is designed to fulfill speed-sensitive products to Amazon’s customers in as little as 5-hours. Distribution Centers support this mission by holding safety stock which can be transshipped to each fulfillment center on an as-needed basis.

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

The Sr. Operations Manager will focus on people development, craft performance metrics, and drive efforts at one of our large (1MM+ sq ft) SSD Distribution Center. They are involved in creating a culture of continuous improvement, and are able to steer the team in Lean and Six Sigma methodologies.

The Sr. Operations Manager will partner consistently with Operations, Program Managers, Finance, S&OP, WHS, and other adjacent teams. They will drive high standards and innovation in processes supporting inventory health, customer-facing quality, and both leader and associate onboarding.

• Key job responsibilities
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Lead the team and set expectations for the Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Union City - 135,000.00 - 182,700.00 USD annually