Claims Service Representative at Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation:

 Remote

Benefits to joining Allstate

• Flexible Work Arrangements

• 7% employer match on contributions to our RRSP program.

• Employee discounts (15% on auto and property insurance, plus many other products and services)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer matched contributions

• Annual Wellness allowance to support employees with improving health and wellbeing

• Personal reflection day

• Tuition Reimbursement

• Working within the community and giving back!

The Customer Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Accountabilities:

• Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers

• Handle inquiry calls for both Auto and Property customers, making decisions on claims

• Provide exceptional Customer Experience based on claims service and quality standards

• Responding to customers with empathy, care and concern

• Secure and accurately document all details concerning a loss

• Explain claim process and next steps as necessary

• Set up Method of Inspections and/or Emergency Services where required

Qualifications:

• 1 year of customer service experience

• 1 year auto/property claim adjusting

• Competency in oral and written communication, preferable multilingual

• Skilled in providing exceptional customer service

• Able to work under pressure and high volumes completing tasks efficiently

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Claims Administration, Customer Service, Problem Solving, Relationship Building, Time Management

Compensation

Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.