At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Client Support Consultant II is the liaison between independent agents and Allstate Dealer Services (ADS). The Client Support Consultant II works directly with the Independent Agent Sales Team (Regional Sales Managers, Account Relationship Managers) and high-volume Agent/agency accounts through direct in-bound calls, out-bound calls, email correspondence and onsite visits when needed. Responsibilities include triaging and completing high volume service requests, collaborating with key stakeholders to research and resolve complex issues within their scope of responsibility, effectively applying critical thinking skills and business knowledge to facilitate issue resolution.

Key Responsibilities

• Coordinates pricing, set ups, and exceptions, with agent, Field Sales Team and internal subject matter experts in Product Management, Participation, and Risk, for new account implementation and maintenance.

• Provides industry leading customer service (timely, accurate and efficient) in all interactions with the Sales Team, Independent Agents and their agencies and other internal stakeholders; must be able to manage multiple inquiry sources including, but not limited to queue telephone calls, direct telephone calls and e-mail correspondence

• Responsible for conducting peer quality audit reviews for producer setup actions which have downstream financial impacts.

• Ensure incoming work requests related to producer setup are accurate, completed, and configured in all applicable systems within required timeframes, provide accurate and complete status updates to management and applicable internal/external customers (e.g. Agents, Sales team) in a timely manner.

• Participates in ADS training to keep current with ADS philosophy and curriculum.

• Attends ADS events to build and strengthen relationships with the Independent Sales Team and Agents.

• Executes outbound call campaigns and monthly status calls to provide status on open issues, reinforce marketing messages, communicate critical business changes, new programs, etc. to impacted independent agents and their business offices.

• Applies critical thinking skills to isolate issues, identify root causes and coordinate the resources necessary to completely resolve and when possible, prevent issues from recurring in the future.

• Actively promotes agent/dealer self-service capabilities (e.g., e-business, e-cancels, ACH).

• Participates in product launches and facilitates agency training for assigned accounts.

Skills

Customer Service, Data Analysis, Detail-Oriented, Management Reporting, Phone Support, Problem Resolution, Strategic Collaborations

Compensation

Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.