Service Supervisor

Position Summary
The Service Supervisor supports front‑end operations by ensuring excellent customer service, efficient checkout processes, and strong associate performance. This role assists store leadership in supervising front‑end staff, maintaining operational standards, and resolving customer concerns while promoting a positive and productive work environment.

Key Responsibilities:

• Supervise daily front‑end operations, including checkstands, self‑checkout, service desk, and exits
• Ensure consistent delivery of friendly, courteous, and efficient customer service
• Support scheduling, breaks, and coverage to meet business needs
• Assist in training, coaching, and mentoring cashiers and front‑end associates
• Monitor register accuracy, cash handling procedures, and compliance with company policies
• Resolve customer concerns promptly and professionally, escalating issues as needed
• Ensure proper execution of front‑end procedures including refunds, exchanges, price overrides, and audits
• Maintain clean, organized, and safe front‑end areas
• Support loss prevention efforts by following shrink reduction and security procedures
• Communicate effectively with store and department leadership regarding operational needs
• Step into cashier or service desk roles as needed to support business flow

Qualifications:

• High school diploma or equivalent preferred
• One or more years of retail or front‑end experience preferred
• Prior supervisory or lead experience strongly preferred
• Strong customer service and communication skills
• Ability to handle cash accurately and follow financial procedures
• Ability to stand for extended periods and perform repetitive tasks
• Flexibility to work varying shifts, including evenings, weekends, and holidays

Core Competencies

• Customer service excellence
• Team leadership and accountability
• Policy and procedure compliance
• Problem solving and decision making
• Time and workload management
• Professional communication