Assistant Deli Manager Position Summary:

The Assistant Deli Manager supports the Deli Manager in overseeing daily deli department operations to ensure high standards of product quality, food safety, customer service, and inventory control. This role assists with department execution, associate support, and operational compliance while helping drive sales and maintain an efficient, well‑organized department.

Key Responsibilities:

Customer Service

• Promote a friendly, service‑focused environment with fast and courteous customer assistance
• Help customers with product selection, special orders, and preparation suggestions
• Address customer questions or issues promptly and escalate when necessary

Department Operations

• Assist with day‑to‑day deli operations including food preparation, slicing, cooking, packaging, and merchandising
• Ensure department cleanliness, sanitation, and organized work areas throughout the deli, prep areas, coolers, and equipment
• Support opening and closing procedures as assigned

Food Safety & Compliance

• Ensure adherence to food safety, sanitation, temperature control, and handling standards
• Enforce code dating, labeling, and rotation procedures to maintain freshness and regulatory compliance
• Follow all local, state, federal, and company food safety requirements

Inventory & Ordering

• Assist with inventory control to maintain proper product levels, freshness, and variety
• Help with ordering, receiving, stocking, and rotating deli products according to division guidelines
• Minimize shrink through proper handling, rotation, markdowns, and waste control

Merchandising & Sales

• Support execution of promotional, seasonal, and everyday deli displays
• Ensure correct pricing, signage, and appealing presentation
• Assist with monitoring sales trends and daily production needs

Associate Support & Leadership

• Assist with scheduling, training, and supervising deli associates
• Lead and support associates during assigned shifts in the absence of the Deli Manager
• Coach associates on proper procedures, customer service expectations, and safety standards

Administrative & Operational Support

• Assist with completing required department paperwork, logs, and reports
• Support audits, inspections, and corrective actions
• Implement emergency procedures during equipment or system malfunctions
• Comply with company grooming, dress code, and conduct standards

Qualifications:

Required

• Previous deli, food service, or grocery retail experience
• Knowledge of food safety, sanitation, and safe food handling practices
• Ability to work in hot and cold environments and stand for extended periods
• Ability to lift up to 50 lbs and perform repetitive tasks
• Strong customer service and communication skills

Preferred

• Prior lead or supervisory experience in a deli or food service environment
• Familiarity with inventory systems, ordering processes, and shrink control

Work Schedule & Environment:

• Flexible schedule including nights, weekends, and holidays as required
• Work performed in a deli/food production environment with exposure to heat, refrigeration, and food prep equipment