Position Summary

The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing Drive Up & Go operations to ensure accurate order fulfillment, on‑time pickup, excellent customer service, and compliance with company standards. This role helps lead associates, manage workflow, and support performance goals while delivering a fast, friendly, and reliable omnichannel experience.

Key Responsibilities

• Support daily Drive Up & Go operations, including order picking, staging, dispensing, and customer handoff
• Assist in supervising and coaching D.U.G. associates to ensure accuracy, speed, and service excellence
• Ensure orders are fulfilled following quality, substitution, and freshness standards
• Monitor order volume, pickup times, and associate productivity throughout the day
• Support labor planning and task prioritization to meet service level expectations
• Maintain organization, cleanliness, and safety of D.U.G. staging and pickup areas
• Address customer questions, concerns, and service recovery issues promptly and professionally
• Support execution of company D.U.G. programs, processes, and technology tools
• Step into operational leadership responsibilities in the D.U.G. Manager’s absence

Associate Leadership & Development

• Lead by example to promote accountability, teamwork, and customer‑focused behaviors
• Assist with onboarding and training of new D.U.G. associates
• Provide coaching and feedback to reinforce accuracy, efficiency, and service standards
• Encourage associate engagement and continuous improvement

Operational & Compliance Focus

• Ensure adherence to all company policies, safety standards, and food handling practices
• Support proper use of handheld devices, systems, and D.U.G. technology
• Ensure accurate completion of required logs, documentation, and reporting

Qualifications

• Previous D.U.G., e‑commerce, front‑end, grocery, or retail experience preferred
• Prior leadership or supervisory experience preferred
• Strong organizational, communication, and problem‑solving skills
• Customer‑focused mindset with attention to detail and urgency
• Ability to perform effectively in a fast‑paced, time‑sensitive environment

Physical & Scheduling Requirements

• Ability to stand, walk, bend, push carts, and lift within company guidelines
• Ability to work indoors and outdoors as needed for order dispensing
• Flexible availability including mornings, evenings, weekends, and holidays