Position Summary

The Assistant D.U.G Manager supports the Drive Up & Go Manager in overseeing daily e‑commerce operations to ensure accurate, efficient, and timely order fulfillment. This role helps lead the D.U.G team, supports operational execution, and delivers a high‑quality customer experience while maintaining company standards and performance expectations.

Key Responsibilities Operations & Order Fulfillment

• Assist in managing daily order picking, staging, and customer pickup or delivery processes
• Ensure order accuracy, appropriate substitutions, and product quality standards are met
• Monitor workflow, order volume, and labor coverage to meet service level expectations
• Coordinate with store departments to resolve inventory availability and substitution issues
• Maintain proper temperature control and staging procedures

Customer Service

• Deliver fast, friendly, and professional customer service during all D.U.G interactions
• Address customer questions, substitutions, and service concerns promptly
• Promote a customer‑first culture based on accuracy, speed, and courtesy

Team Leadership & Training

• Support hiring, onboarding, training, and coaching of D.U.G associates
• Assign daily tasks and adjust staffing based on order demand
• Lead by example to reinforce accountability, teamwork, and engagement
• Assume full departmental responsibility in the D.U.G Manager’s absence

Performance & Productivity

• Assist in tracking key performance indicators such as order accuracy, pickup times, and labor efficiency
• Identify opportunities to improve processes, workflow, and team performance
• Support initiatives to grow online sales and customer satisfaction

Safety & Compliance

• Ensure compliance with food safety, sanitation, and workplace safety standards
• Promote safe lifting techniques and proper equipment use
• Maintain a clean, organized, and efficient staging and pickup area

Qualifications

• Previous retail, e‑commerce, or supervisory experience preferred
• Strong customer service and communication skills
• Ability to lead, train, and motivate associates in a fast‑paced environment
• Strong organizational, time‑management, and problem‑solving skills
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
• Ability to stand, walk, lift, bend, and work in varying temperatures

Core Competencies

• Leadership and teamwork
• Customer experience focus
• Accuracy and attention to detail
• Time management and adaptability
• Operational execution