Deli Manager

Position Overview

The Service Deli Manager is responsible for leading the daily operations of the Service Deli Department, ensuring high-quality food production, excellent customer service, and strong financial performance. This role oversees prepared foods, service counters, and deli offerings while maintaining food safety standards and developing a high-performing team.

Key Responsibilities Department Operations

• Oversee daily deli operations including hot foods, cold case, and service counters
• Ensure food quality, freshness, and proper product handling at all times
• Maintain clean, organized, and fully stocked service areas
• Ensure accurate pricing, signage, and execution of promotions

Team Leadership & Development

• Hire, train, and develop deli associates and leads
• Create schedules to meet labor targets and business needs
• Provide coaching, feedback, and performance management
• Promote a positive, fast-paced, and customer-focused team culture

Customer Service

• Deliver exceptional customer service and product knowledge
• Ensure fast, friendly, and accurate service at all counters
• Handle customer requests, special orders, and concerns professionally
• Build customer loyalty through consistent quality and service

Food Safety & Compliance

• Ensure strict adherence to food safety, sanitation, and health regulations
• Maintain proper food handling, storage, and temperature controls
• Ensure all associates follow food safety guidelines and certifications
• Prepare for and support inspections and audits

Inventory & Production Management

• Manage ordering, receiving, and inventory levels
• Control shrink, waste, and product loss
• Plan and execute production to meet sales demand
• Maintain proper rotation and minimize out-of-stocks

Financial Performance

• Drive department sales, margin, and profitability
• Manage labor, food costs, and operating expenses
• Analyze department performance and implement improvement plans
• Support overall store financial goals

Qualifications

• Previous deli, food service, or retail management experience preferred
• Strong leadership and team development skills
• Knowledge of food safety, preparation, and sanitation standards
• Ability to work in a fast-paced, high-volume environment
• Strong communication and organizational skills

Work Environment & Physical Requirements

• Ability to lift up to 50 lbs regularly
• Frequent standing, walking, bending, and food preparation
• Work in hot, cold, and refrigerated environments
• Flexible schedule including early mornings, nights, weekends, and holidays

Key Competencies

• Leadership & team development
• Customer service excellence
• Food safety & quality control
• Operational execution
• Time management & problem-solving

Career Path Opportunities

• Assistant Store Director
• Store Director
• Food Service or Fresh Operations Leadership