Position Summary:

The Assistant Deli Manager supports the Deli Manager in overseeing daily department operations, ensuring high standards of food quality, customer service, safety, and team performance. This role helps drive sales, manage labor, maintain compliance, and develop associates while ensuring the department operates efficiently and profitably.

Key Responsibilities:

Department Operations & Execution

• Support daily deli operations including production, merchandising, ordering, and inventory control
• Ensure fresh, high-quality products are prepared and displayed according to company standards
• Maintain accurate production planning, shrink control, and waste reduction practices
• Assist with opening, closing, and overall department organization and cleanliness

Customer Experience

• Model and promote excellent customer service standards
• Address customer questions, requests, and concerns promptly and professionally
• Ensure service counters, hot cases, and self-service areas are fully stocked and visually appealing

Team Leadership & Training

• Assist with hiring, onboarding, training, and coaching deli associates
• Lead daily work assignments and support proper labor deployment
• Provide performance feedback, recognition, and corrective coaching as needed
• Foster a positive, respectful, and safety-focused team environment

Food Safety, Safety & Compliance

• Ensure strict adherence to food safety, sanitation, and temperature control standards
• Enforce personal hygiene, cleaning schedules, and safe food-handling procedures
• Support compliance with company policies, health department regulations, and safety programs
• Assist with inspections, audits, and corrective action plans

Sales, Labor & Planning

• Support execution of promotions, ads, and seasonal programs
• Help manage labor to align with sales volume and operational needs
• Review department performance metrics and assist with improvement plans

Qualifications:

• High school diploma or equivalent (required)
• Previous experience in deli, food service, or retail leadership preferred
• Knowledge of food safety and sanitation standards
• Strong customer service, communication, and coaching skills
• Ability to work in a fast-paced, hands-on environment
• Flexible availability including early mornings, evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 pounds

Core Competencies

• Food safety and quality focus
• Team leadership and associate development
• Operational organization and execution
• Customer-first mindset
• Problem-solving and attention to detail