Position Summary

The Frozen Manager is responsible for leading all aspects of the frozen foods department to ensure strong in‑stock conditions, proper temperature control, effective merchandising, and excellent customer service. This role manages department operations, inventory, labor, and associate performance while maintaining food safety and company standards.

Key Responsibilities Department Operations

• Manage daily operations to keep the frozen department fully stocked, organized, and customer‑ready
• Oversee ordering, receiving, rotation, and inventory accuracy of frozen products
• Ensure freezers maintain proper temperatures and products are handled correctly
• Maintain backroom organization and freezer safety standards

Merchandising & Standards

• Execute merchandising plans, seasonal sets, and promotional displays
• Ensure proper signing, labeling, and facing of all products
• Monitor dates, damages, and shrink to minimize losses

Customer Service

• Deliver excellent customer service and assist customers with product questions
• Resolve customer concerns quickly and professionally
• Maintain a clean, safe, and inviting department environment

Team Leadership & Development

• Hire, train, coach, and develop frozen department associates
• Create schedules that support sales volume and labor goals
• Assign daily tasks and monitor productivity and performance
• Promote teamwork, accountability, and a positive work culture

Sales & Performance

• Drive sales through strong execution, in‑stock conditions, and merchandising
• Monitor labor, shrink, and departmental results
• Identify process improvements to enhance efficiency and department performance

Safety & Compliance

• Ensure compliance with food safety, sanitation, and company policies
• Enforce safe lifting practices and proper equipment use
• Maintain freezer safety, cleanliness, and organization

Qualifications

• Previous retail grocery or food department leadership experience preferred
• Knowledge of inventory management, merchandising, and food safety standards
• Strong leadership, communication, and customer service skills
• Ability to work in cold environments and perform physical tasks including lifting and extended standing
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays

Core Competencies

• Leadership and accountability
• Operational execution
• Organization and attention to detail
• Time management and productivity
• Customer‑focused mindset