DUTIES AND RESPONSIBILITIESCustomer Service & Communication

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.

• Assist customers with product suggestions, special orders, and food preparation ideas.

• Answer and appropriately respond to incoming calls.

• Receive and resolve customer complaints, escalating to the Store Director as needed.

• Engage in suggestive selling and other sales techniques via telephone, in-store intercom, and direct customer interaction.

Bakery Production & Product Quality

• Assist with all bakery duties, including preparation, baking, decorating, and product display.

• Implement proper and efficient product preparation and packaging techniques.

• Build effective displays and rotate/remove outdated or spoiled product.

• Maintain Bakery case cleanliness, visual appeal, and inventory levels.

• Maintain proper temperatures during all phases of preparation, display, and storage.

• Ensure proper code dating is enforced for all bakery products.

• Follow and maintain all department quality standards.

Department Operations & Standards

• Assist with planning daily operations and monitor production processes according to company procedures and profitability goals.

• Maintain bakery area and equipment cleanliness, sanitation standards, and a safe work environment.

• Ensure the department, cooler, and work areas are organized and properly maintained.

• Implement seasonal and promotional displays.

• Understand and follow opening and closing procedures.

• Maintain working knowledge of company policies outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Receiving & Recordkeeping

• Control inventory to ensure adequate product quantity, quality, and freshness, following division directives.

• Stock and rotate products and maintain the cooler.

• Assist with preparing sales and inventory reports.

• Assist with physical inventory every four weeks.

Perform receiving duties, including:

• Breaking down loads

• Verifying orders using invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating product

• Follow product temperature, storage, and packaging guidelines.

• Process administrative paperwork and maintain accurate department records.

• Complete and monitor daily log sheets, Production Charts, Sales and Labor reports, and other required logs.

Leadership & Employee Support

• Assist with scheduling, supervising, training, and assigning duties to bakery employees.

• Help ensure staffing levels support adequate coverage and service.

• Support employee development by coaching, training on policies, and reinforcing performance expectations.

• May attend and participate in sales meetings; may communicate department performance, goals, and opportunities to employees.

Shrink & Cost Management

• Control shrink through proper rotation, handling, preparation, and display techniques.

• Maintain awareness of cost control measures and operational efficiencies.