Position Summary

The Deli Manager is responsible for the daily operation of the deli department, ensuring high standards of food quality, customer service, food safety, and team performance. This role leads department associates, controls costs and labor, maintains merchandising standards, and drives sales while delivering an exceptional customer experience.

Key Responsibilities Department Operations

• Oversee daily deli operations, including food preparation, production, merchandising, and sanitation
• Ensure all products meet quality, freshness, and presentation standards
• Maintain appropriate product levels through forecasting, ordering, and inventory control
• Manage shrink, waste, and department expenses to meet business goals

Leadership & Team Development

• Hire, train, schedule, and develop deli associates
• Provide ongoing coaching, performance feedback, and corrective action as needed
• Build a positive, accountable work environment focused on teamwork and customer service
• Ensure adequate staffing to meet business and service demands

Customer Service

• Deliver excellent customer service by maintaining a clean, friendly, and well‑organized department
• Address customer concerns professionally and resolve issues promptly
• Promote deli offerings, specials, and prepared food programs

Food Safety & Compliance

• Ensure strict adherence to all food safety, health, and sanitation regulations
• Maintain proper handling, storage, labeling, and temperature controls
• Complete required food safety logs, audits, and training
• Ensure associates follow all company policies and procedures

Sales & Merchandising

• Execute planograms, promotions, and seasonal programs as directed
• Monitor sales trends and adjust production and displays to maximize freshness and sales
• Collaborate with store leadership to support overall store goals

Qualifications

• Previous deli, food service, or retail management experience preferred
• Strong leadership, communication, and organizational skills
• Knowledge of food safety standards and deli operations
• Ability to manage multiple priorities in a fast‑paced environment
• Comfortable working flexible schedules, including weekends and holidays
• Ability to stand, walk, lift, and work in refrigerated environments as required

Working Conditions

This position requires standing for extended periods, frequent lifting, and working around food equipment and refrigerated cases. The Deli Manager must be able to work a flexible schedule to support business needs.