Night Crew Supervisor – Duties and Responsibilities

Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by making product suggestions.

• Engage in suggestive selling through phone calls, intercom announcements, and direct customer interactions.

• Answer and respond to incoming calls appropriately; resolve customer complaints and report to the Store Director when necessary.

Department Operations & Merchandising

• Assist with planning nightly operations and monitoring production processes following company procedures and profitability goals.

• Build grocery displays; rotate and remove outdated or spoiled product.

• Ensure department cleanliness and organization.

• Implement promotional and seasonal displays; assist with coordinating grocery sales promotions.

• Ensure merchandise is correctly priced, properly displayed, and shelves are clean and well maintained.

• Maintain the ability to follow and uphold department standards and operational requirements.

Team Leadership & Training

• Monitor employee productivity.

• Possess complete knowledge of duties performed by all department employees, including opening/closing, dairy, and frozen.

• Supervise, train, and assign duties to department employees.

• Train employees in store policies, sales techniques, and record‑keeping procedures.

Compliance & Policy Adherence

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.

• Ensure proper code‑dating practices for all products.

• Assist with physical inventory as required (typically every 6 months).

• Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating guidelines.

• Comply with and enforce company grooming standards and dress code.

Inventory, Reclamation & Shrink Control

• Control inventory to ensure adequate product quantity, quality, and freshness.

• Maintain inventory levels according to division directives.

• Stock and rotate product consistently.

• Supervise reclamation processing.

• Maintain organized and fully stocked conditions in the back room and all Grocery Department areas.

• Control shrink and departmental costs.

• Implement correct product preparation and handling techniques.

• Operate related equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

Receiving & Administrative Duties

Perform receiving duties including:

• Breaking down loads

• Verifying invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating product

• Follow proper temperature, storage, and packaging guidelines.

• Process administrative paperwork and maintain accurate department records.

Complete, maintain, and monitor required documentation such as:

• Daily log sheets

• Sales and labor reports

• Other required logs and paperwork

Temperature Control & Safety

• Ensure proper product temperatures are maintained at all times.

• Ensure safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas.

• Follow and enforce workplace safety rules and regulations.

• Implement emergency procedures in the event of equipment or software malfunctions.

Technology & Ordering

• Operate computer software and electronic ordering devices to place product orders when required.

Professional Standards

• Perform all duties safely, accurately, and with honesty and integrity.

• Perform other necessary and assigned duties.