What you will be doing

The Store Director leads overall store performance by driving sales, delivering an exceptional customer experience, and ensuring strong execution across all departments. Their top responsibility is owning the store’s financial results managing the P&L, controlling labor and expenses, reducing shrink, and taking decisive, data‑driven action to improve profitability. Equally important is building a high‑performing culture by developing leaders, strengthening the bench, modeling sound judgment, and fostering an associate‑centered, customer‑focused environment. This role requires strategic thinking, hands‑on execution, and a continuous‑improvement mindset to drive growth. The Store Director reports to the District Manager for their area.

Main Responsibilities

Operational Excellence

• Own all financial levers of the store including P&L, labor, inventory, waste, and controllable expenses, and take decisive action to improve underperforming areas and drive profitable results.

• Analyze sales, labor, shrink, and margin trends to take timely, data‑driven action, simplify processes, and continuously improve operational efficiency and results.

• Oversee all operational standards, SOPs, and regulatory requirements (safety, food safety, OSHA, sanitation).

• Ensure excellence in in‑stock conditions, freshness, merchandising, pricing accuracy, cleanliness, and overall readiness.

Customer Experience

• Champion a customer‑first culture with friendly, prompt, and helpful service across the store.

• Reinforce Greet, Offer, and Thank (GOT) principles to create consistent, memorable experiences.

• Maintain strong presence on the sales floor to support associates, engage customers, and resolve concerns.

• Use customer feedback and insights to enhance service quality and drive loyalty.

Culture Leadership

• Create and sustain a culture of trust, respect, and inclusion where associates feel valued and empowered.

• Model authenticity, integrity, and professionalism, reinforcing company values and ethical standards.

• Build a people‑centric environment that drives engagement, recognition, retention, and psychological safety.

• Exercise sound judgment and fairness to create a workplace where associates feel supported and accountable.

People Leadership

• Inspire, coach, and develop associates and leaders through mentoring, feedback, and career development.

• Build succession plans, identify emerging leaders, and strengthen the store’s bench.

• Promote collaboration, teamwork, and strong communication across all departments.

• Partner with HR and Labor Relations on staffing, training, performance management, and associate relations.

Thought & Results Leadership

• Partner with the District Manager to develop and execute short‑ and long‑term plans to grow sales and profitability.

• Use data, insights, and trends to innovate, solve problems, and improve store performance.

• Demonstrate relentless ownership of financial results setting clear expectations, holding teams accountable to targets, and ensuring disciplined execution of all financial plans.

• Operate with an enterprise mindset to align store goals with division and corporate strategies.

What we are searching for

We believe the successful candidate has these qualifications and experience:

Demonstrated ability to lead through ACI Core Competencies:

• Culture Leadership: Builds trust, shows empathy, and fosters inclusion.

• People Leadership: Empowers teams, develops talent, provides clear feedback.

• Thought Leadership: Thinks strategically, anticipates trends, and drives innovation.

• Results Leadership: Delivers outcomes and uses data to inform decisions.

• Strong leadership and people‑development capabilities with proven success leading large teams.

• Proven financial acumen with success managing P&L performance, labor planning, shrink control, and margin protection.

• Advanced understanding of retail operations (merchandising, inventory, labor, service standards).

• Continuous improvement mindset with strong attention to detail and follow‑through.

• Ability to handle sensitive information confidentially in a fast‑paced environment.

• Strong communication, collaboration, and decision‑making skills with the ability to lead through change.

• Customer‑focused orientation with a passion for delivering exceptional service and building customer loyalty.

• Proven ability to exercise sound judgment in dynamic, high‑impact situations.

• Strong communication discipline when making decisions, ensuring alignment with leaders and cross‑functional partners.

Job Requirements

• Completion of Store Director Cohort Training.

• Minimum 2 years as Assistant Store Director or prior exempt level management experience.

• Multi department experience strongly preferred.

• College degree strongly desired; RMC graduate a plus.

• Food Safety and Sanitation certification (or ability to obtain).

• Ability to work in multiple store locations and nearby districts.

• Experience managing full-store operations, financial performance, and large teams (100+ associates preferred).

• Proficiency with retail operating systems, labor scheduling tools, and basic office software.

• Flexible availability, including evenings, weekends, holidays, and peak business periods.

Disclaimer:

The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Must meet the minimum requirements above in order to be considered

An Equal Opportunity Employer: