General Merchandise Manager

POSITION PURPOSE

The General Merchandise Manager is responsible for leading the daily operations of the General Merchandise (GM) departments to achieve sales, inventory, presentation, and customer service goals. This role ensures operational excellence, effective merchandising execution, inventory accuracy, and associate development while maintaining compliance with company policies and safety standards.

KEY ACCOUNTABILITIESDepartment Leadership & Associate Development

• Lead, train, coach, and develop General Merchandise associates to meet performance and service expectations.
• Schedule and deploy labor efficiently to support business needs while controlling labor costs.
• Maintain accountability for attendance, productivity, safety, and policy compliance.
• Support hiring, onboarding, training, and performance management of department associates.

Operational Execution & Merchandising

• Oversee daily GM operations, including ordering, receiving, stocking, display execution, and backroom organization.
• Ensure accurate execution of planograms, promotions, pricing, signage, and seasonal transitions.
• Maintain department organization, cleanliness, and in‑stock conditions to support a positive customer experience.
• Partner with Store Leadership on promotional planning and execution.

Inventory Management & Financial Performance

• Manage inventory levels to meet sales demand while minimizing shrink, damages, and markdowns.
• Monitor department sales, margin, shrink, and key performance indicators; implement action plans to improve results.
• Control expenses and supplies to meet department financial targets.
• Identify opportunities to drive incremental sales and improve operational efficiency.

Customer Experience

• Ensure a clean, organized, and visually appealing sales floor that meets customer expectations.
• Address customer concerns promptly and professionally to ensure resolution and satisfaction.
• Model excellent customer service behaviors and coach associates on service standards.

Compliance & Collaboration

• Ensure adherence to company policies, safety standards, and regulatory requirements.
• Partner with Asset Protection to reduce shrink and maintain store security standards.
• Collaborate with Store Leadership and other department managers to support overall store goals