The Assistant Store Director is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for supervising the efficient, effective, safe, legal and profitable operation of the entire store in the absence of the Store Director. He/She coordinates human relations for the total store and ensures execution of all policies and procedures on a timely basis.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for maintaining good atmosphere, spirit, and morale throughout the store
• Responsible for channeling communication to all departments and from departments to Director
• Responsible for identifying areas of opportunity throughout the entire store
• Assists with implementation of new programs and directives throughout the store in a timely manner
• Assists in the forecasting and implementation of programs to achieve volume and labor goals with all departments and evaluating the results of sales and labor performance throughout the store
• Jointly coordinates with Store Director (and Talent Relations Manager, where applicable) fair team member wages and promotions
• Prepares work schedules, assigns individuals, and delegates authority to appropriate personnel.
• Acts as Safety Coordinator and trainer of proper claims procedures and policies for the entire store, in stores where Talent Relations Manager is not present
• Evaluates overages or deficiencies in weekly sales and labor performance and identifies plans to overcome challenges
• Jointly manages donation budget with the Store Director
• Develops community relations and builds goodwill for the store and company
• Coordinates personnel reprimands with Department Managers, in stores where Talent Relations Manager is not present
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Performs other duties as requested or required by upper management

Key Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of one year experience in store management or equivalent
• The Assistant Store Director is required to work a minimum of 48 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Must possess leadership skills, maturity, technical skills, and proven operations track record
• Must be able to lift up to 50 lbs, push and pull up to 100 lbs, and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
• Knowledge of company policies
• Ability to forecast sales volume and product needs for ordering and scheduling
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
• Ability to work at fast-paced, but efficient and controlled manner
• Must maintain Certified Food Safety Manager certification
• Bilingual English/Spanish a plus
• Ability to receive phone calls at home
• Must be flexible to work various hours/shifts, including weekends and holidays
• Must attend meetings, including out-of-town, requiring overnight stays
• Must be able to transfer to another store within the area
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.