Job Summary:

The Deli Manager is responsible for the overall operation and performance of the Deli Department, ensuring high standards of food safety, product quality, customer service, merchandising, and associate development. This role drives sales and profitability while maintaining compliance with all company policies, food safety regulations, and operational standards.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, train, and develop Deli Department associates.
• Schedule labor effectively to align with sales, production needs, and productivity goals.
• Provide regular performance feedback and support associate growth and engagement.
• Foster a positive, inclusive, and safety‑focused work environment.

Operations & Merchandising

• Oversee daily deli operations, including production planning, preparation, and service.
• Ensure proper execution of merchandising plans, case presentation, and promotions.
• Maintain accurate pricing, signage, and product availability.
• Manage ordering, receiving, and inventory control to support freshness and minimize shrink.

Food Safety, Quality & Compliance

• Ensure strict adherence to food safety, sanitation, and health department standards.
• Maintain compliance with cooking, cooling, holding, and labeling procedures.
• Complete and maintain required food safety logs, temperature checks, and audits.
• Address compliance issues promptly and partner with leadership as needed.

Financial & Inventory Management

• Drive sales, margin, and productivity results within established targets.
• Control department expenses, labor hours, and inventory levels.
• Analyze sales, shrink, and operational reports to identify opportunities for improvement.

Customer Service

• Deliver an exceptional customer experience through quality products and service.
• Resolve customer concerns promptly and professionally.
• Ensure associates provide knowledgeable, friendly, and efficient service.

Safety & Loss Prevention

• Ensure adherence to workplace safety standards and company policies.
• Support loss prevention initiatives and shrink reduction efforts.
• Maintain a clean, organized, and safe working environment.

Knowledge, Skills & Abilities

• Strong leadership, communication, and organizational skills.
• Knowledge of deli operations, food preparation practices, and food safety standards.
• Ability to manage multiple priorities in a fast‑paced retail environment.
• Basic proficiency in computer systems and retail technology tools.
• Ability to motivate teams and drive accountability and results.

Education & Experience:

• High school diploma or equivalent required.
• Previous retail deli, food service, or department leadership experience preferred.

Physical Requirements:

• Ability to stand, walk, bend, stoop, and lift up to 50 pounds regularly.
• Ability to work flexible schedules, including evenings, weekends, and holidays.