Duties and Responsibilities

• Serves as back‑up to the Administrative Coordinator.

• Arrives to work by

6: 00 AM.

• Assists the Customer Service Center as needed, covering breaks and lunch periods.

• Completes daily reconciliation, accounting functions, and Veri Balance tasks.

• In some locations, this includes counting the safe, maintaining and reconciling self‑checkout registers, fuel center funds, preparing tills, and completing deposits.

• Monitors cashier accountability and researches irregularities; reports issues to the Service Operations/Front End Manager and Store Director.

• Includes issues such as out‑of‑warranty checks, WIC violations, check‑cashing violations, cash variances, improper refunds/voids, and till imbalances.

• Partners with Division Loss Prevention and Front End leadership to resolve cash‑handling or shrink issues.

• Maintains the sales book and reports daily/weekly sales information to the Division Office.

• Assists the Store Director with billing, invoice processing, and administrative paperwork.

• Performs miscellaneous administrative duties including ordering money orders, bus passes, lottery items, gift cards, postage, and change (as applicable).

• Uses various computer programs and email to complete administrative tasks.

• Reports attendance issues and schedule violations promptly to the Store Director and relevant department managers.

• Reviews internal and external job applications; conducts screening interviews and coordinates manager interviews.

• Administers the job‑posting program, manages pre‑employment drug testing, and processes tax credit forms.

• Completes new hire processing, coordinates training, conducts orientation, and may conduct in‑store training programs.

• Coordinates and maintains all hiring-related processes, including the computer‑assisted hiring system; may attend job fairs and other recruiting events.

• Maintains recruiting materials, applications, policy acknowledgement forms, and all hiring‑related documents.

• Orders and assigns uniforms, name tags, and miscellaneous store supplies.

• Handles incoming/outgoing mail, email, and office files; updates break room communication boards as needed.

• Functions as a liaison between Human Resources, Payroll, and Benefits departments.

• Handles payroll and benefits administration tasks, time record review, payroll submission, Time & Attendance Correction Forms, schedules, and personnel records.

• Coordinates and processes leave‑related paperwork including disability, military leave, General Leave, Workers’ Compensation or Texas Workplace Injury Benefit Plan, and FMLA.

• Manages return‑from‑leave reinstatements, termination forms, and associated documentation.

• Maintains employee HR records securely; keeps medical files (FMLA, doctor’s notes, injury documents, etc.) separate from personnel files.

• Conducts in‑store file audits to ensure personnel files are complete and up to date.

• Submits personnel status changes, address changes, and termination forms; ensures compliance with record retention policies.

• Ensures minor employees have legally required work permits (if applicable) and are scheduled in compliance with state labor laws.

• Ensures compliance with HIPAA and required confidentiality standards.

• May coordinate safety‑related activities, including monthly safety meetings and service award programs.

• Answers and responds to incoming phone calls appropriately.

• Supports front end operations when needed.

• Ensures the office area remains clean and orderly.

• Performs all duties with honesty, integrity, and adherence to Company policies and procedures.

Skills and Physical Requirements

• Ability to sit for long periods; frequent movement including bending, stooping, kneeling, twisting, and turning.

• Ability to reach, lift, and maneuver items up to approximately 20 lbs.

• Requires manual dexterity and good eye‑hand coordination.

• Must strictly adhere to confidentiality expectations.

• Strong organizational and problem‑solving skills; able to prioritize workload effectively.

• Thorough knowledge of:

• Cash balancing and cash‑handling procedures

• Company policies

• Benefits and payroll systems

• Scheduling tools

• Hiring, training, and orientation processes

• Requires basic math skills (one‑ and two‑step calculations including percentages).

• Basic computer skills required.

• Operates calculators, telephones, computers, and electronic systems for ordering, personnel functions, and payroll.

• Must demonstrate good written and verbal communication skills, leadership ability, and adherence to Company Core Values.

• Friendly, courteous, and able to maintain a professional demeanor with customers, coworkers, and vendors.

• Able to work through interruptions, work independently, and take initiative.

• Consistent and reliable attendance required.

• Must comply with Company grooming and dress code standards.

• Mental alertness required to ensure accuracy and safety in completing work duties.

• Utilizes cleaning supplies as needed.

• May be required to work nights, weekends, and holidays; scheduled hours may vary.

Work Environment

• Work is primarily performed in a temperature‑controlled office environment.

• Occasional travel, including overnight travel, may be required.