Position Summary

The Home Shopping Department Manager is responsible for leading all Home Shopping operations to ensure efficient order fulfillment, high accuracy, and an exceptional customer experience. This role manages people, processes, and performance while meeting service level, productivity, and financial goals in alignment with company standards.

Key Responsibilities

• Oversee daily Home Shopping operations including order picking, staging, pickup, and delivery coordination
• Ensure on‑time order completion, high accuracy rates, and strong customer satisfaction
• Lead, schedule, train, coach, and evaluate Home Shopping associates
• Monitor labor, productivity, order volume, and department performance metrics
• Ensure quality standards for product selection, substitutions, and customer communication
• Work closely with Store Leadership and Department Managers to manage out‑of‑stocks and substitutions
• Maintain organized staging areas, equipment, supplies, and workspaces
• Review and improve key metrics such as fill rate, pick speed, order accuracy, and wait times
• Resolve customer concerns and service issues promptly and professionally
• Ensure compliance with company policies, digital platform procedures, and operational standards
• Complete required reports, logs, and operational documentation

Food Safety & Compliance

• Enforce proper food handling, temperature control, and sanitation practices
• Ensure compliance with company safety, loss prevention, and Home Shopping guidelines
• Maintain secure handling of customer orders and personal information
• Lead corrective actions when service, safety, or quality standards are not met

Qualifications

• High school diploma or equivalent required
• Previous grocery, retail, e‑commerce, or supervisory experience preferred
• Strong leadership, organizational, and time‑management skills
• Ability to manage multiple priorities in a fast‑paced environment
• Effective communication, coaching, and customer service skills
• Basic computer skills with order management systems
• Flexibility to work early mornings, evenings, weekends, and holidays

Physical Requirements

• Ability to stand, walk, bend, and reach for extended periods
• Frequent lifting of up to 40 pounds
• Ability to push carts and transport customer orders
• Work in refrigerated and freezer environments as needed

Working Relationships

• Store Director and Store Leadership Team
• Home Shopping Associates
• Department Managers
• E‑Commerce and Operations Support Teams