Assistant Starbucks Manager – Duties and Responsibilities

Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers with product suggestions and special orders.

• Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to the Store Director when needed.

• Engage in suggestive selling through telephone, intercom announcements, and one‑on‑one interactions.

Department Operations & Product Preparation

• Maintain full working knowledge of all department duties, including preparation, brewing, and serving food and beverage items.

• Implement proper and efficient product preparation and packaging techniques.

• Use and operate equipment such as kitchen utensils, ovens (conventional and microwave), coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks.

• Maintain hot and cold food items to company standards.

• Brew coffee and tea.

• Operate the electronic cash register, accept payments, and make correct change.

• Maintain knowledge of proper coffee bar procedures and layout.

Cleanliness, Sanitation & Food Safety

• Maintain case cleanliness and visual appeal.

• Ensure the Starbucks area, equipment, and work environment remain clean, safe, and sanitized.

• Ensure proper temperature control in all phases of preparation, display, and storage.

• Ensure accurate product signing and pricing.

• Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Ensure safety, cleanliness, and sanitation of sales areas, work zones, equipment, coolers, and freezers.

• Follow emergency procedures for equipment or software malfunctions.

Team Leadership & Training

• Schedule, supervise, train, and assign duties to department employees.

• Ensure adequate coverage and service levels.

• Train employees on store policies, sales techniques, and record‑keeping procedures.

• Identify and train team members with potential for advancement.

• Monitor employee productivity and evaluate performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary steps.

Inventory, Ordering & Shrink Control

• Plan daily operations and monitor production processes according to company procedures and profitability targets.

• Prepare sales and inventory reports; assist with physical inventory every four weeks.

• Control inventory levels to ensure adequate product quantity, quality, and freshness.

• Maintain inventory levels based on division guidelines.

• Stock, rotate, and organize the cooler; maintain freshness standards.

• Assist in building displays and removing outdated or spoiled products.

• Control shrink and departmental costs.

• Ensure proper code‑dating practices on all products.

Receiving, Logs & Administrative Tasks

• Perform receiving duties: break down loads, verify invoices, inspect product quality, report shortages, stock and rotate product.

• Follow product temperature and storage guidelines and appropriate packaging techniques.

• Maintain accurate department records and administrative paperwork.

Complete and monitor required documents such as:

• Daily log sheets

• Production logs

• Par charts

• Sales and labor records

• Other required logs and reports

Communication & Meetings

• Attend and participate in sales meetings.

• Communicate sales goals, department performance, and sales opportunities to employees.

General Responsibilities

• Follow company policies and guidelines as outlined in the Employee Handbook.

• Ensure department standards are upheld in handling quick‑sale items.

• Implement effective promotional and seasonal displays.

• Perform all duties safely, accurately, and with honesty and integrity.

• Perform other necessary or assigned duties.