Grocery Manager

Position Overview

The Grocery Manager is responsible for overseeing the daily operations of the Grocery Department, ensuring execution of merchandising standards, inventory control, and exceptional customer service. This role drives sales, manages expenses, and leads a high-performing team while maintaining strong in-stock conditions and operational excellence.

Key Responsibilities Department Operations

• Oversee day-to-day grocery department operations
• Ensure shelves are fully stocked, faced, and properly merchandised
• Maintain high standards for cleanliness, organization, and food safety
• Ensure accurate pricing, signage, and promotional execution

Team Leadership & Development

• Hire, train, and develop grocery associates and supervisors
• Create and manage schedules to meet labor targets and business needs
• Provide coaching, feedback, and accountability to team members
• Foster a positive, productive, and results-driven work environment

Customer Service

• Deliver and promote a strong customer-first culture
• Ensure fast, friendly, and efficient service throughout the department
• Address and resolve customer concerns promptly and professionally

Inventory & Merchandising

• Manage inventory levels to ensure strong in-stock conditions
• Oversee ordering, receiving, and backroom organization
• Monitor and control shrink, damages, and out-of-stocks
• Execute merchandising plans, displays, and ad features

Financial Performance

• Drive department sales and profitability
• Manage labor, shrink, and operating expenses
• Analyze performance metrics and implement improvement plans
• Support overall store financial goals

Safety & Compliance

• Ensure compliance with food safety and sanitation standards
• Follow all company safety procedures and policies
• Maintain a safe environment for customers and employees

Qualifications

• Previous grocery, retail, or department management experience
• Strong leadership and team development skills
• Knowledge of grocery operations, inventory control, and merchandising
• Ability to multitask in a fast-paced environment
• Strong communication and organizational skills

Work Environment & Physical Requirements

• Ability to lift up to 50 lbs regularly
• Frequent standing, walking, bending, and stocking
• Flexible schedule including early mornings, nights, weekends, and holidays

Key Competencies

• Leadership & team development
• Customer focus
• Inventory management
• Operational execution
• Problem-solving & decision-making

Career Path Opportunities

• Assistant Store Director
• Store Director
• District Leadership