Night Supervisor Service - Part-Time

Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities:

• Supervise daily service operations and ensure timely completion of work orders
• Lead, coach, and support service team members to meet performance standards
• Monitor productivity, quality, and compliance with company policies and procedures
• Coordinate scheduling, resource allocation, and workflow efficiency
• Address customer inquiries, escalations, and service issues to ensure satisfaction
• Maintain accurate service records, reports, and documentation
• Collaborate with cross-functional teams (e.g., operations, HR, maintenance)
• Ensure adherence to safety regulations and company standards

Soft Skills:

• Strong communication (verbal and written)
• Leadership and team motivation
• Customer-focused mindset
• Problem-solving and conflict resolution
• Adaptability and flexibility
• Time management and organization
• Emotional intelligence and interpersonal awareness

Competencies

• Team leadership and performance management
• Operational efficiency and process improvement
• Decision-making under pressure
• Customer service excellence
• Training and development of staff
• Quality assurance and compliance oversight
• Data tracking and performance analysis

Knowledge

• Service operations and workflow processes
• Industry-specific tools, systems, and equipment
• Safety standards and regulatory requirements
• Customer service best practices
• Basic budgeting and resource management principles
• Company policies, procedures, and performance metrics

Abilities

• Ability to lead and manage teams in a fast-paced environment
• Ability to prioritize tasks and handle multiple responsibilities simultaneously
• Ability to resolve issues quickly and effectively
• Ability to train, mentor, and develop employees
• Ability to analyze data and adjust operations accordingly
• Ability to maintain professionalism in high-pressure situations