Position Summary

The Frozen Manager is responsible for overseeing all operations of the frozen foods department to ensure strong in‑stock conditions, proper temperature control, effective merchandising, and excellent customer service. This role leads department associates, manages inventory and labor, and maintains food safety and company standards.

Key Responsibilities Department Operations

• Direct daily frozen department operations to ensure shelves, doors, and displays are fully stocked and customer‑ready
• Manage ordering, receiving, inventory control, and proper rotation of frozen products
• Ensure freezers maintain correct temperatures and products are handled safely
• Maintain clean, organized backroom and freezer areas

Merchandising & Standards

• Execute merchandising plans, seasonal sets, and promotional programs
• Ensure accurate signage, labeling, facing, and display standards
• Monitor damaged product, dates, and shrink to minimize loss

Customer Service

• Deliver excellent customer service and support customer inquiries or requests
• Resolve customer concerns promptly and professionally
• Maintain a clean, safe, and inviting department environment

Team Leadership & Development

• Hire, train, coach, and develop frozen department associates
• Create schedules that align labor to sales and workload
• Assign daily tasks, monitor performance, and reinforce accountability
• Promote teamwork, engagement, and a positive work culture

Sales & Performance

• Drive sales through strong execution, in‑stock performance, and presentation
• Monitor department performance including sales, shrink, and labor
• Identify and implement process improvements to increase efficiency

Safety & Compliance

• Ensure compliance with food safety, sanitation, and company policies
• Enforce proper lifting techniques, equipment use, and freezer safety
• Maintain safe, clean, and organized work areas

Qualifications

• Previous grocery or food department leadership experience preferred
• Knowledge of inventory management, merchandising, and food safety standards
• Strong leadership, communication, and customer service skills
• Ability to work in cold environments and perform physical tasks including lifting and extended standing
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays

Core Competencies

• Leadership and accountability
• Operational execution
• Organization and attention to detail
• Time management and productivity
• Customer‑focused mindset