Purpose

The Service Supervisor supports front‑end operations by overseeing daily customer service activities, ensuring efficient checkout performance, and maintaining company standards for service, accuracy, and professionalism. This role leads associates on the sales floor and front end while supporting store leadership.

Key Responsibilities

• Supervise daily front‑end operations, including registers, customer service desk, and courtesy clerks
• Ensure fast, friendly, and accurate customer checkout experiences
• Monitor register activity, cash handling, and service desk transactions for accuracy
• Address customer questions, concerns, and service issues promptly and professionally
• Support execution of promotions, loyalty programs, and service initiatives
• Maintain front‑end cleanliness, organization, and operational readiness

Leadership & Team Support

• Train, coach, and support front‑end associates in service standards and procedures
• Assign breaks, lunches, and daily tasks to ensure proper coverage
• Monitor performance and provide real‑time feedback and guidance
• Enforce attendance, appearance, and behavior standards consistently
• Step in as front‑end lead in the absence of service management

Operational & Cash Handling Standards

• Ensure compliance with cash control, loss prevention, and accountability procedures
• Verify proper use of registers, SCOs, service desk systems, and equipment
• Assist with balancing tills, reporting discrepancies, and resolving issues
• Follow all company policies, labor guidelines, and safety procedures

Customer Experience

• Promote a positive, welcoming environment for customers
• Lead by example in providing courteous, solutions‑focused service
• Support special customer needs, refunds, exchanges, and service recovery

Qualifications

• Previous retail or customer service experience preferred
• Supervisory or lead experience a plus
• Strong communication, organization, and problem‑solving skills
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods and assist with front‑end tasks

Working Conditions

• Front‑end retail environment with continuous customer interaction
• Fast‑paced role requiring multitasking and attention to detail