Position Summary

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing daily e‑commerce operations, ensuring timely, accurate order fulfillment and excellent customer service. This role helps lead the Drive Up & Go team, maintains operational efficiency, and ensures compliance with company standards while delivering a seamless online‑to‑curbside customer experience.

Key Responsibilities Operations & Order Fulfillment

• Assist in managing daily Drive Up & Go order picking, staging, and delivery operations
• Ensure orders are selected accurately, substitutions are handled appropriately, and quality standards are met
• Monitor order flow, labor coverage, and pickup times to maintain service level goals
• Support inventory accuracy, item availability, and communication with store departments
• Ensure proper temperature control, food safety, and staging procedures

Customer Service

• Deliver a fast, friendly, and professional customer experience during pickups and deliveries
• Address customer issues, substitutions, and complaints promptly and effectively
• Reinforce a customer‑first culture focused on accuracy, speed, and courtesy

Team Leadership & Training

• Assist with hiring, onboarding, training, and coaching of D.U.G associates
• Assign work, manage daily priorities, and adjust staffing as order volume changes
• Lead by example to promote teamwork, accountability, and positive morale
• Assume full department leadership responsibilities in the D.U.G Manager’s absence

Performance & Productivity

• Help monitor key performance indicators including order accuracy, pickup times, and labor efficiency
• Identify opportunities to improve workflow, processes, and team performance
• Support initiatives to grow online sales and customer satisfaction

Safety & Compliance

• Ensure compliance with food safety standards, sanitation practices, and workplace safety policies
• Promote proper lifting techniques, equipment use, and safe work habits
• Maintain a clean, organized, and efficient staging and pickup area

Qualifications

• Previous retail, e‑commerce, or team leadership experience preferred
• Strong customer service and communication skills
• Ability to lead, train, and motivate associates in a fast‑paced environment
• Strong organization, time management, and problem‑solving skills
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
• Ability to stand, walk, lift, bend, and work in varying temperatures

Core Competencies

• Leadership and teamwork
• Customer experience focus
• Attention to detail and accuracy
• Time management and adaptability
• Operational efficiency