Position Summary

The Home Shopping Department Manager oversees all Home Shopping operations, including order fulfillment, pickup, and delivery execution. This role is responsible for achieving service level goals, ensuring order accuracy, managing labor and productivity, controlling expenses, and delivering a positive omnichannel customer experience while maintaining food safety and operational standards.

Key Responsibilities

• Manage daily Home Shopping Department operations, including order picking, staging, pickup, and delivery coordination
• Ensure on‑time order fulfillment, high accuracy, and strong customer satisfaction scores
• Lead, schedule, train, coach, and evaluate Home Shopping associates
• Monitor labor, productivity, and order volume to meet department and store goals
• Ensure quality standards for product selection, substitutions, and customer communications
• Partner with Store Leadership and Department Managers to resolve out‑of‑stocks and substitutions
• Oversee department organization, staging areas, equipment, and supplies
• Monitor and improve key metrics such as fill rate, pick speed, order accuracy, and wait times
• Address customer concerns and service issues promptly and professionally
• Ensure compliance with company policies, food safety standards, and digital platform procedures
• Maintain accurate records, reports, and operational logs

Operations & Compliance

• Enforce proper food handling, temperature control, and sanitation standards
• Ensure adherence to all company Home Shopping, safety, and loss prevention policies
• Maintain secure handling of customer orders and personal information
• Lead corrective action when service or operational standards are not met

Qualifications

• High school diploma or equivalent required
• Previous retail, grocery, e‑commerce, or supervisory experience preferred
• Strong organizational, leadership, and time‑management skills
• Ability to manage multiple priorities in a fast‑paced environment
• Effective communication and coaching skills
• Basic computer skills and familiarity with order management systems
• Flexibility to work early mornings, evenings, weekends, and holidays

Physical Requirements

• Ability to stand, walk, bend, and reach for extended periods
• Frequent lifting of up to 40 pounds
• Ability to push carts and maneuver orders throughout the store
• Work in refrigerated and freezer environments as needed

Working Relationships

• Store Director and Store Leadership Team
• Department Managers and Supervisors
• Home Shopping Associates
• Corporate E‑Commerce and Operations Support Teams