DUTIES AND RESPONSIBILITIESCustomer Service & Communication

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly, and efficient service.

• Assist customers by making product suggestions and providing knowledgeable support across departments.

• Engage in suggestive selling via telephone, in‑store intercom announcements, and direct customer interaction.

• Answer and respond to incoming calls appropriately, ensuring customer needs are addressed or directed to the correct leader.

• Receive customer concerns and assist with resolving issues; escalate to the Night Manager or Store Director when necessary.

Nightly Store Operations & Merchandising

• Assist with planning and coordinating nightly store operations in alignment with company standards and profitability goals.

• Support the building of grocery displays, stocking shelves, rotating merchandise, and removing outdated or damaged product.

• Ensure shelves are accurately priced, fully stocked, clean, and well organized.

• Maintain cleanliness and order throughout the store, including aisles, work areas, back room, and staging zones.

• Assist with implementing promotional and seasonal displays.

• Support the coordination of nightly sales initiatives and departmental priorities.

• Ensure all company merchandising standards and department requirements are consistently followed.

• Help ensure proper code‑dating procedures and freshness standards for all products.

Employee Support & Leadership Assistance

• Monitor employee productivity and provide feedback to the Night Manager as needed.

• Maintain knowledge of duties performed by various departments including Grocery, Dairy, Frozen, and Front End.

• Assist with training new and existing employees on store policies, safety procedures, record‑keeping, and customer service expectations.

• Support the Night Manager with assigning tasks to employees to ensure coverage and efficient workflow.

• Reinforce company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Reclamation & Stock Management

• Assist in controlling inventory to maintain adequate product quantity, quality, and freshness according to division standards.

• Stock and rotate merchandise to ensure product availability and freshness.

• Support reclamation processes and help maintain organized, in‑stock conditions across the back room and grocery areas.

• Assist with physical inventories conducted every six months.

• Contribute to shrink reduction by following and reinforcing proper receiving, handling, and rotation procedures.

Receiving, Documentation & Compliance

Support receiving activities including:

• Breaking down loads

• Verifying orders with invoices

• Inspecting product quality

• Reporting discrepancies

• Stocking and rotating product

• Follow temperature, storage, labeling, and packaging requirements.

• Assist with maintaining accurate nightly records, including log sheets, sales and labor documentation, and compliance paperwork.

• Ensure product temperature levels comply with company, federal, and state standards.

• Support compliance with labeling laws, safety requirements, and code‑dating policies.

Equipment Operation

• Safely use and assist others with equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox systems.

• Ensure equipment is used properly and safely throughout the night shift.