Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Seafood Department to achieve sales and profit objectives.

Job Description: As a primary contact for customers, the Seafood Manager provides friendly, courteous, and helpful service. The Seafood Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. Follows division guidelines for the implementation of the merchandising program. Trains, schedules, supervises, and assigns duties to seafood clerks. Cuts, weighs, wraps, and packages seafood for sale. Cleans product, weighs, wraps, and places in display area. Orders supplies and receives shipments. Logs temperature in freezer and cooler and maintains area in a cleanly condition.

Key Responsibilities & Accountabilities:

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.

• Train, schedule, and supervise seafood clerks to ensure optimum staffing patterns in the department.

• Speak with customers to resolve problems related to the operation of the Seafood department.

• Follow division guidelines for implementation of the merchandising program.

• Operate electronic scanning scale to record weight of item packaged.

• Applies price tags to wrapped items.

• Obtains items from case on special order for customers.

• Maintains cleanliness of seafood area. Includes wiping up spills, cleaning surfaces and cleaning equipment used in cutting and wrapping.

• Replaces stock in displays in the seafood area. Ensures that all expired items are removed from the shelves daily.

• Perform daily inventory and order necessary product and supplies to maintain adequate inventory.

• Monitor inter-office mail and company web page daily for updated information.

• Make signs for department as needed.

• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.

• Ability to interact with customers and co-workers.

• Ability to work independently when necessary.

• Ability to understand and follow instructions.

• Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:

Seafood Clerks

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 100% %Outside: Rare

Temperature Extremes: 0-42 ° F. In freezer, cooler 2 times per day.

Chemicals: None (Self cleaning departments will use some chemicals.)

Safety – Sensitive Position:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union: “The pay range is $25.25 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”

DISCLAIMER:

• The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc.
• please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.