Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with a strong emphasis on fast and friendly Customer Service.

• Assists customers by making product suggestions.

• Engages in suggestive selling and other sales techniques through telephone calls, in‑store intercom announcements, and one‑on‑one customer interaction.

• Answers incoming calls, resolves customer complaints appropriately, and escalates to the Store Director when needed.

• Rotates and removes outdated or spoiled products; ensures work areas and department remain clean and organized.

• Implements effective promotional and seasonal displays.

• Ensures all merchandise is correctly priced, properly displayed, and shelves are clean and maintained.

• Assists in other areas of the Grocery Department as requested.

• Follows and maintains department standards and operational requirements.

• Maintains working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Ensures all products in the department comply with proper code‑dating procedures.

• Assists with physical inventory conducted every 6 months.

• Controls inventory to ensure proper quantity, quality, and freshness; maintains division‑directed inventory levels; stocks and rotates product regularly.

• Supervises reclamation processing and maintains orderly, in‑stock conditions in the back room and Dairy Department areas.

• Controls shrink and overall department costs.

• Utilizes proper product preparation techniques; operates equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Performs receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating product.

• Adheres to product temperature, storage, and packaging guidelines; processes administrative paperwork and maintains accurate records.

• Accurately completes and monitors daily log sheets, sales and labor reports, and other required documentation.

• Ensures proper temperature levels are maintained for all dairy products.

• Complies with retail labeling laws, state and federal regulations, company policies, and code‑dating requirements.

• Follows all workplace safety rules and regulations.

• Ensures safety, cleanliness, and sanitation of the work area, coolers, displays, and equipment—including code‑date compliance.

• Implements emergency procedures as needed during equipment or software malfunctions.

• Uses computer software and electronic ordering systems to order products.

• Complies with company grooming standards and dress code.

• Performs all job duties safely, accurately, and with honesty and integrity.

• Performs additional duties as required.

Skills and Physical Requirements

• Strong communication and interpersonal skills with the ability to maintain a professional demeanor with customers and coworkers.

• Frequently lifts, reaches, and maneuvers items weighing up to 50 lbs; frequent bending, stooping, and reaching required.

• Able to push and pull fully loaded pallet jacks and hand trucks; repetitive arm movement required for product preparation and display.

• Requires manual dexterity and strong eye‑hand coordination.

• Ability to stand for extended periods.

• Mental alertness required for safe and accurate task completion.

• Knowledge of basic math, weights and measures, product varieties, perishability, product handling, sanitation, labeling, and department procedures.

• Operates telephones, pallet jacks, hand trucks, knives, scissors, safety cutters, Sterilox machines, and cleaning equipment.

• Uses computer software and electronic ordering devices.

• May be required to work nights, weekends, and holidays; schedule varies. Good attendance is essential.

• Exposure to potential hazards associated with equipment and work aids.

Work Environment

• Primarily works in a temperature‑controlled environment.

• Frequent exposure to refrigerated conditions around 35°F.

• Occasional exposure to freezer temperatures around ‑20°F when handling products.

• Occasional travel, including overnight travel, may be required.